FAQs
How does the rental process work?
Check out our How to Rent page!
What areas do you serve?
We proudly serve the Chicago area!
What is your delivery range?
We offer free delivery 20 miles from Libertyville, IL. Deliveries over 20 miles will incur a charge of $1/mile for up to 50 miles.
Are there fees associated with drop-off and pickup?
Pickups later than 9:00 PM will incur a fee. See our Terms of Service page for more information.
Can I see the arch or aisle flowers in person?
Yes! We will be attending the Illinois Bridal & Wedding Expo on January 4th and 5th.
Am I allowed to customize a floral arrangement?
If there’s a specific arch or aisle flower you love and would like to add an extra pop of color, we offer the option to add fresh or faux flowers for an additional fee. Please note that fresh floral availability is contingent on time of year, so early communication with us is the best way to secure the flowers you desire.
As a note, we’re unable to remove any existing flowers in our designs
Will you be adding more products?
Yes! We are working on adding centerpieces and bouquets to our inventory! Be sure to follow our Instagram for regular updates.
I'm having problems with checkout. What should I do?
Check to make sure you are using an accepted Shopify browser. Additionally, try refreshing the page or clearing your cache. If you have any difficulties, please feel free to contact us.
I have a question that isn't listed, what should I do?
We'd be happy to help answer any additional questions you might have! Please email us at hello@champagnepetalrentals.com